MT
Mandie T
1 reviews | Active since Sept 2018
12 Jul 2021, 09:23
Are the claim department capable and competent to process claims
I submitted a claim on my gap cover, there were a few codes and not just one rejection code from my medical aid now any code declined by medical aid is an exclusion where does this show in my policy documents? This is happening everytime now i need to fight before they review and check my claims decent
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Replies (2)
Sanlam's replyOfficial
12 Jul 2021, 11:10Dear Mandie
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 11:10
Official
Dear Mandie
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
13 Jul 2021, 09:10Dear Mandie
We were informed that a consultant has tried calling you but were unable to reach you. They have sent you an e-mail regarding your complaint. Should there be any further issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has tried calling you but were unable to reach you. They have sent you an e-mail regarding your complaint. Should there be any further issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply13 Jul 2021, 09:10
Official
Dear Mandie
We were informed that a consultant has tried calling you but were unable to reach you. They have sent you an e-mail regarding your complaint. Should there be any further issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has tried calling you but were unable to reach you. They have sent you an e-mail regarding your complaint. Should there be any further issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations