Appaulling service

Just received a an email from Safrican requesting two affidavits nominating the claimant since no one was nominated. I called them to understand exactly what they want and spoke to a rude person by the name of Nokuthula. First of all she does not listen to what you have to say and speaks over you. Secondly, she tells me the people submitting affidavits must also submit certified ID documents, information which I would not have know had I not called. She dropped the phone in my ear when I asked her why they request information in drips and drabs. This company I'd really irilritating to work with and I hope I never have to deal with them again.