1 reviews | Active since Apr 2017

18 Apr 2017, 16:15

APPAULING SERVICE DELIVERY AND TURN AROUND TIME

<p>It has been over 1 month of haggling with their consultant Bernard to take a life insurance policy. After weeks of new quotes and new process requirements - I still to date dont have a policy. Each time another document or test is required which just adds to the delay.</p> <p> </p> <p>The more I request assistance or escalation - I get told there isnt another point except the sales advisor.</p> <p>I intent to travel and all this has done is put my life at risk as there are several other companies out there that are commited to wellbeing and service delivery.</p> <p> </p> <p>It is an absolute waste of time & effort to pursue Sanlam as you will be nothing but a number in their process - as I am currently number 540. </p> <p> </p> <p>Shocking dismal service that doesnt support the brand.</p>

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Replies (1)
Sanlam
Sanlam's reply18 Apr 2017, 16:25
Official

We acknowlege your posting and will refer for investigation.

Regards

Client Relations