Appalling service...No reponse, they just ignore you

Sanlam Aca pension fund has to have to worst response rate of any company i know, you struggle to get through to their call centre and they never respond to e-mail requests even if its to one of agents, they seem to just ignore you.I only want to find out about my claim and how far it is, but no response. This is really poor service from a company i had alot of respect for