Appalling service/no professionalism

DO NOT DO BUSINESS WITH THIS COMPANY!! I am disgusted with their service after spending numerous days trying to get assistance on my late dads policy from Sanlam. I have been from pillar to post with almost every department with no luck. Each with their own level of incompetency.

Since 3 August 2021, I have been in touch with various consultants regarding a claim. I will be naming and shaming each consultant -

Mika Rubuxa from online.advice@sanlam, who referred me to the Life department. Melanie Gertse from *** (no response) Riette Hoffman from *** who then transferred me to the Death claims department for further attention. Annelie Kuhn from *** who emailed me the death claim form. Reuben Kisten from a complete different department (***) requested additional information (No response from Reuben) Chaz Antoncich from sanlaminvestments.com, responded saying he was unable to trace a unit trust in the name of the deceased (my dad). I then responded to Chaz explaining that it is NOT a Unit Trust but a Life policy with supporting documentation and proof of emails (No response) Joshua Brink from *** who responded to my mail to Chaz, saying he is also unable to trace a unit trust investment. I then had to explain again. Zolani Daki from *** who escalated this matter to a so called ''relevant department". Sandisele Mtandana from collective investments, who again responded about a unit trust.

I am now blue in the face trying to explain to this *********** company that it is NOT A UNIT TRUST but A LIFE POLICY CLAIM!

I have requested on more than one account for a direct number so that I can contact ONE person with regards to this claim but keep receiving call center numbers (which leave me on hold for hours on end).