Appalling Service - Sanlam Gap Cover

Appalling Service - Sanlam Gap Cover, I've been calling, writing with no response from both means. I've been a client for over 2 years, never have made any type of inquiries before, until 24th June 2025. Debit order goes every month and on the one time when I need assistance I get no response. I emailed them on the 24th June and I got an automated response with a reference no. I called numerous times, not once a call has been transferred but listening to AN IVR over 10min. I wrote a 2nd email to this day I have not received any response except for an automated with different reference.

I have resorted to returning my debit order this morning and intend to cancel. This is just a way to **** people. It's more like giving my money away. Kaelo who recommended this gap cover only to inform me that they no longer administer this product and I must liaise with Sanlam. A lady from Sanlam Sales contacted me and claim to have escalated the matter for me and that was the 3rd July to this minute I haven't heard back from them. @sanlam please cancel my gapcover as it is pointless at this point and I'm masking arrangements with more reliable financial service provider to move all my other policies from your useless systems.

Sanlam GAP Cover is a business that should pride itself on urgency and customer service as customers are stressed and dealing with medical challenges.

I have been forced to make alternative arrangements in the interim as I did not get the assistance I desperately needed.

NB! I am reporting this ******** practise with the FSCA, National Financial Ombud Scheme and the FAIS Ombud