Appalling service in time of need!!!

I put in a claim on the 25th May 2022. Naturally, I put in the required docs and received an automated response saying I would get communique after 48 hours.

It is now the 2nd Of June 2022 and I still have not r received any sort of feedback, questions or payments, just loud silence. I’ve been running after Assupol in the form of emails including copying the lady that sent me the forms, I have called in as well and I’m told my claim is with claims department and payment should be released, still NOTHING.

The funeral was conducted and because I knew Assupol wouldn’t pay on time for the funeral, I decided to claim at a later stage and use other monies for the funeral, surely this payment should have been fulfilled by now and used monies replaced.

What more do I need to do for the payment to be released Assupol? Is this the kind of service that you want me to accept and potentially continue business with from?

I am constantly getting calls from your agents looking for business from me, how in the world do I take up more products with this company when you can’t fulfill your promise let alone communicate????

This kind of service is appalling. Please get back to me, don’t treat me like a bad rash. Thanks