Appalling service from Sanlam!!!

Firstly, it's impossible to speak to a human being at Sanlam. Secondly, I put in a withdrawal from my TFSA on the 1st of April, and I haven't received my funds to date, despite the email saying it would've been done by the 28th of April! Sanlam, I am so disappointed. I was once a proud client, even referred a few people to you guys. But after this, I'm moving all my products!