Appalling Service | Beneficiaries Are Being Failed

If it was possible to give zero rating I would. I am the guardian of a beneficiary under a trust administered by Sanlam Trust, and the level of service we have received has been nothing short of disgraceful. • Emails go completely unanswered. • Calls to the call centre go nowhere — you are transferred repeatedly and no one takes ownership. • Urgent matters affecting a child beneficiary are being ignored. • There is zero accountability and zero follow-through. Sanlam Trust presents itself as a trusted institution for estate planning and beneficiary management. In practice, when beneficiaries need support the most, they are met with silence and indifference. The very people an estate is meant to protect are left to struggle on their own. I would strongly caution anyone considering Sanlam Trust for their estate planning. Your beneficiaries will suffer. No one will help them when it counts.