Appalling Service

I am very disappointed with Assupol, I submitted my claim on the 24th of Jan at 11h28 and I got the automated email response advising that I will get feedback within 24 - 48 hours, to date there has been no feedback. I called after the 48 hours had lapsed and I was advised that my claim was not even registered in their system. I called again after 4 hours, still my claim was not loaded even after I told them the funeral is taking place the following day. I then emailed their complaints department, i got a response that the matter has been escalated again and I will be contacted soon... Still no response after that. The funeral is today and there are bills that needs to paid!!!

I still have other policies with Assupol, what am I do now because they are the worst. I wouldn't advise anyone to take a policy with them, if you want a street free life. All these celebrities they use to advertise are just a facade to cover up their incompetence.

Assupol better not back after 3 days that there are documents missing!!!!! .... In my time of grief, they made it worse.