appalling service and treatment from Sanlam

extremely disappointed after several years of great service!!! empty promises and zero delivery. I have been waiting for a response from sanlam for a sickness benefit claim since the 7th of October , their turnaround time is supposed to be 10 days. There is zero communication , no acknowledgement of receipt of documents and when one contacts the call centre the wait is sometimes over an hour without being attended to and in the unlikely event that someone eventually does answer the phone , the response is they are understaffed and cannot commit to anything. Sanlam used to be very efficient and professional , however after 10 years one must consider other service providers My life is falling apart while waiting indefinitely, the anxiety and uncer*****y is crippling and the company has no empathy or consideration for the disruption in our lives The reason why one takes out an income protector is to ensure the expenses are not compromised in the event of an adverse event . . .