TN
Thabisile N
1 reviews | Active since Aug 2014
12 Mar 2025, 14:40
Appalling service
I have a funeral policy with Assupol which I have had for years now. I lost one of the people covered by it and now I can’t claim. I contacted Assupol last week already and I had to borrow money to pay for the funeral because my emails are not being delivered to them. I have to waste money that I don’t have to constantly call them. I’m very disappointed with the service
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Sanlam's replyOfficial
12 Mar 2025, 14:50Dear Thabisile, thank you for your review. I noted that you mentioned that the e-mails you send to us are not delivered. Please see my direct e-mail to your e-mail address, to request the completed claim documents and arrange urgent assistance. My apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply12 Mar 2025, 14:50
Official
Dear Thabisile, thank you for your review. I noted that you mentioned that the e-mails you send to us are not delivered. Please see my direct e-mail to your e-mail address, to request the completed claim documents and arrange urgent assistance. My apology for any frustration caused. Regards, Assupol Complaints Manager