CM
Cebisa M
1 reviews | Active since Apr 2019
15 Aug 2019, 14:47
Appalling service
I am very appauled by the service i have recieved from Sanlam kaelo Gap cover group. Sitting on the phone with a company wast your airtime every single day to try and understand what is happening with your claim is disgusting. After escalating the claim even the escalations team does not do justice. I am still unaware what is happening with my claim to date and i processed all documents on the 1 August 2019. Bathabile and Kercia i am very disappointed and will stop my business with this company.
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
15 Aug 2019, 15:14Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Best regards,
Sanlam's reply15 Aug 2019, 15:14
Official
Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Best regards,
Sanlam's replyOfficial
19 Aug 2019, 15:51Good day
We were informed that feedback was provided. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant department.
We value you as a client.
Regards
Client Relations
We were informed that feedback was provided. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant department.
We value you as a client.
Regards
Client Relations
Best regards,
Sanlam's reply19 Aug 2019, 15:51
Official
Good day
We were informed that feedback was provided. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant department.
We value you as a client.
Regards
Client Relations
We were informed that feedback was provided. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant department.
We value you as a client.
Regards
Client Relations
Best regards,