KR
Karen R

1 reviews | Active since Apr 2018

17 May 2018, 10:57

Appalling service

Rentmeester Funeral scheme policy for my mother - I've had to call 12 different numbers and speak to numerous people only to get cut off on 0 ********** 19 after holding for 20 minutes. Holding now again for 8 minutes already. I've never ever had such a bad experience! I would never recommend this company to anyone!!

0
Replies (2)
Sanlam
Sanlam's reply17 May 2018, 11:07
Official

Dear Karen,

It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.

Kind regards.

Sanlam Sky Complaints department

Best regards,

KR
Karen R's update17 May 2018, 11:36
Reviewer Update
Please, please, please explain how I go from number 1 in the queue to number 2 after holding for over 48 minutes?? This is ridiculous.