Appalling customer service from Business Pension division

On the 10th November my paperwork was submitted to withdraw my pension and move my Provident fund to another financial institution. In December I was asked to complete another form, which I did. All requested documents were submitted and ready for Sanlam to action from the 15th Dec. I was then told the application would be finalised withing 10 working days (bear in mind Sanlam already had my application for 1 month at this point)

Today (3/01/2023) I called the call centre only to find out that no action has been taken because the consultant is on leave (really not my problem!) and that I must now wait some more before my application is actioned.

Sanlams communication has been appalling. I have had to ask each time and I never get a cler answer. Emails take over 3 days to get a vague response.

At the end of the day this is MY money that Sanlam is not releasing. I will never invest money with them again and look forward to when I finally do get my money away from them. Customers are definitely not prioritised.

To make it worse I am no longer in South Africa so it is a struggle to try and call the call centre.