Appalling Customer Service Experience

I am extremely disappointed with the level of service I have received from Sanlam. Over the past week, I have made multiple attempts to contact their customer care team through various channels—phone calls, WhatsApp, and emails. Each effort has been met with silence or endless delays.

Calling their customer care line results in being placed on hold for over 20 minutes with no resolution. Their WhatsApp service is equally ineffective; despite following the steps and submitting all required information, no one gets in touch. Daily emails with a reference number have gone unanswered for over a week.

This level of service is unacceptable for a company that prides itself on reliability and trust. I expected a much higher standard of professionalism and efficiency. If this is how they treat their customers, I cannot recommend their services.

Sanlam needs to take immediate action to improve their customer service processes. This experience has left me frustrated and disheartened.