Appalling customer service and no communication

I’m so appalled by the interaction I've has with Sanlam Corporate. I left my previous employer and submitted a claim to withdraw a portion of my pension fund on the 7th of July and to date they have not provided an estimated date when my claim will be paid. What upsets the most is the lack of customer service and centricity because as the customer I am the one who has been following up on a weekly basis. When I initially called to enquire about my claim, the service consultant advised that I will receive constant communication about the status of my claim but a month later I am yet to receive even a text or an email. What's worse is in the first week nothing had transpired with my claim and the lady on the phone told me that she would escalate the matter. When I called a week later which in this instance what week 2 of my claim, nothing had been done still. I despite how nonchalant the agent was as I was made to feel as though I’m over reacting and that I must "Chill" because it was still with the 30 working days period. There was no and urgency and lack of basic customer service, at all as I need the money to meet my child's school fees and financial obligations as I was without work at the time but they could not be bothered. Today exactly 34 days later I was told that my claim is currently with SARS and I should wait because it’s still within the prescribed timelines. I’m so disappointed and angry that I want nothing to do with this organisation at this point. I had opted to preserve the remainder on my pension with one of their product and am regretting it greatly at this point. I truly hope that I was just one of the unlucky ones and that you treat the rest of your clients better. Bottom line is I was made to feel as though I’m begging for money while I just wanted access to my own hard earned cash. You really need to do better Sanlam!!!!! What's worse is when I called this afternoon expressing my frustration the agent dropped the call in my ear... wuuu.... DO BETTER!!!