Appalling Customer Service

Extremely Disappointed with Sanlam's Appalling Customer Service

I have never been more disappointed with a company than I am with Sanlam. I have been trying to cancel my policy since January, and despite numerous emails and queries, I have received zero response. It is completely unacceptable that a company of this size and supposed reputation cannot even acknowledge or assist with a simple request.

To make matters worse, Sanlam continues to debit my account every month even though I’ve clearly requested a cancellation. I never even received a policy number or confirmation of my policy details—yet they are comfortable deducting my money without providing any service or support.

This is not just frustrating; it feels like theft.

I demand that my policy be canceled immediately and that all the money debited from my account be refunded in full from the very beginning of this policy. I will not rest until this is resolved.

Sort this out.