Appalling and inhumane service!

My 86 year grandfather who is sickly wanted to place a funeral claim of his wife’s passing at the Rustenburg branch only to told that the branch is closed due to water outage and was told to come back tomorrow. He is mourning and had to travel 2 hours to place a claim only to be told this. I don’t know what does water have to do with processing a claim?? This was very inhumane and lack of inconsideration due to the fact he needs those funds ASAP to bury his wife only to be told to come back tomorrow and he is sick. Now he has pay again transport money to go back to the same office.