MM
Matshidiso M

1 reviews | Active since May 2013

23 May 2016, 08:51

APOULLING SERVICE

<p>I have been trying to change details on my Sanlam Sky cove since 2015 June, I have spoken to call center consultants, sent sent a number of emails, even contated the customer service department but I have not received any help. My concern is Salam debits my account for premiums every month for the last 20years....I am very dissapointed with the kind of services.</p>

0
Replies (7)
Sanlam
Sanlam's reply23 May 2016, 09:09
Official

Dear Molemotheo

We acknowledge receipt of your complaint and apologise for the service you've experienced. We will refer this to our Sanlam Sky department for urgent investigation.

Kind Regards

Client Relations

Sanlam
Sanlam's reply30 May 2016, 06:37
Official

Dear Molemotheo

Sanlam
Sanlam's reply30 May 2016, 06:37
Official

Dear Molemotheo

Sanlam
Sanlam's reply30 May 2016, 06:38
Official

Dear Molemotheo

Sanlam
Sanlam's reply30 May 2016, 06:40
Official

Dear Molemotheo

We have been informed that Ms Mokhethi from our Sanlam Sky Department has been liaising with you since last week 23 may 2016. She confirmed that the adjustments was finalised . She emailed you a copy of your updated policy schedule on Friday.

Kind regards

Client relations

MM
Matshidiso M's update08 Jun 2016, 18:25
Reviewer Update

Kindly note that I still have NOT received my revised schedule 2 weeks later, I am still waiting.

Sanlam
Sanlam's reply09 Jun 2016, 06:36
Official

Dear Molemotheo

We will contact Ms Mokethi from our Sanlam Sky department to find out why you did not receive the policy schedule yet .

Regards

Client Relations