Anthea Jones (NO EMPATHY!!) and incorrect Requirements!!!

WOW Anthea Jones I don't think anyone can get less empathetic!!

Anthea Jones you said I must provide a 3 month bank statement NOT older than 3 months when I asked and wanted to correct you, you became aggressive on the phone.

My father in law passed away... we are already going thought something extremely traumatic. LUCKILY i work in an environment where I know better and know that it has to be within 3 months.

The email that I received from death claims division (Confirmed my suspicion!)

• A copy of a stamped bank statement (not older than three months) or confirmation of your banking details on a letterhead of the bank.

Please if you have no empathy and can not even say we are sorry for your loss then do not answer death claim calls!!

I await the call of your Manager/Team leader Karin Morris who you said you can not transfer me to!