Another nightmare claim story from Sanlam Gap Policy

I am beyond frustrated and deeply disappointed with the shocking level of service I’ve received from Sanlam Gap Cover (via Kaelo or Centriq). Their official turnaround times promise 7–10 business days for claims, 24–48 hours for escalations, and 24-hour responses to emails. None of these promises have been upheld in my case. My claim was submitted the beginning of May, I have received loads of empty promises, saying payment will be made, we are now on the 15th of July, and the service provider wants to hand me over. To top it off the claim amount is less than what we pay monthly.