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Puleng M
1 reviews | Active since Oct 2014
09 Jul 2021, 16:13
Annoyed
I must says that this is one company that offers the worst service. each time a claim is sent I need to wait and be on the phone with futura only to be sent from pillar to post. The claim requests that I send are to help my son with his education, how can this be consistent when futura make me feel as if I am making a loan application? I have sent a claim request on the 14 of May and have been told that the claim was approved but I have not received the money. I need this solved, this is unacceptable. I'm wasting my money calling you and this never gets resolved.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
09 Jul 2021, 16:17Dear Puleng
We acknowledge receipt of your complaint. Please provide your ID or membership number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide your ID or membership number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply09 Jul 2021, 16:17
Official
Dear Puleng
We acknowledge receipt of your complaint. Please provide your ID or membership number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide your ID or membership number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
12 Jul 2021, 08:13Dear Puleng
Thank you for the information. Your complaint was escalated to the relevant department for urgent handling.
Kind regards,
Sanlam Client Relations
Thank you for the information. Your complaint was escalated to the relevant department for urgent handling.
Kind regards,
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 08:13
Official
Dear Puleng
Thank you for the information. Your complaint was escalated to the relevant department for urgent handling.
Kind regards,
Sanlam Client Relations
Thank you for the information. Your complaint was escalated to the relevant department for urgent handling.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
12 Jul 2021, 12:59Good day Puleng
Thank you for the details, your matter was escalated and they will be in touch with you.
Regards,
Sanlam Client Relations
Thank you for the details, your matter was escalated and they will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 12:59
Official
Good day Puleng
Thank you for the details, your matter was escalated and they will be in touch with you.
Regards,
Sanlam Client Relations
Thank you for the details, your matter was escalated and they will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
16 Jul 2021, 14:31Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply16 Jul 2021, 14:31
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations