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Annalie N
1 reviews | Active since Jan 2020
22 Jan 2020, 21:17
Annalie Nel
We submitted documents at the beginning of December to withdraw funds out of my husband's pension fund, and to move the remaining money into a Sanlam preservation fund. It has now been almost 2 months and we have not had any correspondence from Sanlam, nor any money paid out. The case was escalated by our broker, nothing. I then sent in a complaint form last week, only to be told that someone will get back to me by end of this week? This is absolutely shocking service, it is like trying to find your request in big black hole, no-one knows anything! Surely when a request is received, some kind of tracking number is assigned to it, and someone somewhere must know what the holdup is and why we have been waiting for 2 months? I work for an insurance company myself, and even I cannot believe the lack of communication/action from SANLAM. Can someone from SANLAM please contact my husband about this issue? I am soooooooooo disappointed.....
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
22 Jan 2020, 21:20Dear Annalie
We are sorry to hear about your experience. We will refer your complaint to the relevant department for urgent investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience. We will refer your complaint to the relevant department for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply22 Jan 2020, 21:20
Official
Dear Annalie
We are sorry to hear about your experience. We will refer your complaint to the relevant department for urgent investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience. We will refer your complaint to the relevant department for urgent investigation.
Kind regards
Sanlam Client Relations
AN
Annalie N's updateReviewer Update
22 Jan 2020, 21:26I have been hearing this same promise for a while now SANLAM, let us see if someone is going to call my husband tomorrow and provide valid reasons as to why the delay....waiting in anticipation
AN
Annalie N's update22 Jan 2020, 21:26
Reviewer Update
I have been hearing this same promise for a while now SANLAM, let us see if someone is going to call my husband tomorrow and provide valid reasons as to why the delay....waiting in anticipation
Sanlam's replyOfficial
23 Jan 2020, 07:48Good morning, Annalie
We do understand your frustration and we are sorry for the service you have received thus far. We have escalated your matter and the responsible team will be in touch with you.
Kind regards,
Client Relations
We do understand your frustration and we are sorry for the service you have received thus far. We have escalated your matter and the responsible team will be in touch with you.
Kind regards,
Client Relations
Sanlam's reply23 Jan 2020, 07:48
Official
Good morning, Annalie
We do understand your frustration and we are sorry for the service you have received thus far. We have escalated your matter and the responsible team will be in touch with you.
Kind regards,
Client Relations
We do understand your frustration and we are sorry for the service you have received thus far. We have escalated your matter and the responsible team will be in touch with you.
Kind regards,
Client Relations
AN
Annalie N's updateReviewer Update
23 Jan 2020, 16:39Hi Sanlam, my husband received a call today, thanks for that, but the news was not what I was hoping for. According to feedback, the request was sitting with your company for almost 2 months and nothing was done thus far. I am hoping that whatever needs to be done, will be expedited and given urgent attention. I am waiting with baited breath to see if you are going to deliver on your promise.
AN
Annalie N's update23 Jan 2020, 16:39
Reviewer Update
Hi Sanlam, my husband received a call today, thanks for that, but the news was not what I was hoping for. According to feedback, the request was sitting with your company for almost 2 months and nothing was done thus far. I am hoping that whatever needs to be done, will be expedited and given urgent attention. I am waiting with baited breath to see if you are going to deliver on your promise.
Sanlam's replyOfficial
24 Jan 2020, 08:14Good morning, Annalie
We have alerted the relevant department of your post.
Kind regards
Client Relations
We have alerted the relevant department of your post.
Kind regards
Client Relations
Sanlam's reply24 Jan 2020, 08:14
Official
Good morning, Annalie
We have alerted the relevant department of your post.
Kind regards
Client Relations
We have alerted the relevant department of your post.
Kind regards
Client Relations
Sanlam's replyOfficial
29 Jan 2020, 15:44Good day, Annalie
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards
Client Relations
Sanlam's reply29 Jan 2020, 15:44
Official
Good day, Annalie
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards
Client Relations
AN
Annalie N's updateReviewer Update
31 Jan 2020, 12:49My husband received his money today, after numerous interventions by my SANLAM contact. She did a great job to keep us informed, pity about the delay from the first request was submitted, that is always going to leave a bad impression.
AN
Annalie N's update31 Jan 2020, 12:49
Reviewer Update
My husband received his money today, after numerous interventions by my SANLAM contact. She did a great job to keep us informed, pity about the delay from the first request was submitted, that is always going to leave a bad impression.
Sanlam's replyOfficial
31 Jan 2020, 13:44Good day, Annalie
We are terribly sorry to hear of your experience and please accept our apologies for the service rendered. We are though pleased to hear that it has been resolved by the consultant.
We will pass on your feedback.
Kind regards
Client Relations
We are terribly sorry to hear of your experience and please accept our apologies for the service rendered. We are though pleased to hear that it has been resolved by the consultant.
We will pass on your feedback.
Kind regards
Client Relations
Sanlam's reply31 Jan 2020, 13:44
Official
Good day, Annalie
We are terribly sorry to hear of your experience and please accept our apologies for the service rendered. We are though pleased to hear that it has been resolved by the consultant.
We will pass on your feedback.
Kind regards
Client Relations
We are terribly sorry to hear of your experience and please accept our apologies for the service rendered. We are though pleased to hear that it has been resolved by the consultant.
We will pass on your feedback.
Kind regards
Client Relations