sS
shelleyannfourie S
1 reviews | Active since Apr 2017
04 Jul 2019, 15:28
anlam Reality - Most pathetic Customer Service received - Debit account without any booking reference
I'm beyond disappointed and disgusted by the service from your Call Centre received.
I booked 6 movie tickets with Combo's on your Sanlam Reality site, the funds went off my bank account and I didn't receive the booking reference. I contacted your call centre and spoke to Evita who was very friendly and gave me a call reference number - *** and she advised that she would follow up and revert back to me with an update.
I contacted your Call Centre again twice and spoke to 2 Xhosa ladies who didn't even do an authentication by asking for my details to check my account. They told me that I will need to do a booking again and wait to see if I will possibly get a refund. The 1 girl told me that IT can't see a booking for me. Now how can someone give me this info when she doesn't know who she's speaking to and without accessing my account. rowen
I need you guys to call me urgently as I need my money back or reference for the booking that I've made.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
04 Jul 2019, 15:47We acknowledge your posting, and will refer it to Management at Reality for investigation.
Kind regards
Kind regards
Sanlam's reply04 Jul 2019, 15:47
Official
We acknowledge your posting, and will refer it to Management at Reality for investigation.
Kind regards
Kind regards
sS
shelleyannfourie S's updateReviewer Update
05 Jul 2019, 08:44I honestly need you guys to fix this issue. I am beyond ****ed off right now as the same thing happened again.
I was told yesterday that I need to wait for the payment that went off my bank account to be reversed which takes 24-48 working hours and that I just need to make another movie booking.
Another R405 went off my bank account now without receiving a booking reference. I contact the call centre and the agent says I need to wait for your IT department at 9am.
Like really though Sanlam, what's happening with your system????
I was told yesterday that I need to wait for the payment that went off my bank account to be reversed which takes 24-48 working hours and that I just need to make another movie booking.
Another R405 went off my bank account now without receiving a booking reference. I contact the call centre and the agent says I need to wait for your IT department at 9am.
Like really though Sanlam, what's happening with your system????
sS
shelleyannfourie S's update05 Jul 2019, 08:44
Reviewer Update
I honestly need you guys to fix this issue. I am beyond ****ed off right now as the same thing happened again.
I was told yesterday that I need to wait for the payment that went off my bank account to be reversed which takes 24-48 working hours and that I just need to make another movie booking.
Another R405 went off my bank account now without receiving a booking reference. I contact the call centre and the agent says I need to wait for your IT department at 9am.
Like really though Sanlam, what's happening with your system????
I was told yesterday that I need to wait for the payment that went off my bank account to be reversed which takes 24-48 working hours and that I just need to make another movie booking.
Another R405 went off my bank account now without receiving a booking reference. I contact the call centre and the agent says I need to wait for your IT department at 9am.
Like really though Sanlam, what's happening with your system????
Sanlam's replyOfficial
05 Jul 2019, 09:58Dear Shelley-Ann
We acknowledge your comments and would like to assure you that the matter is receiving the urgent attention it needs.
Kind regards
Client Relations department
We acknowledge your comments and would like to assure you that the matter is receiving the urgent attention it needs.
Kind regards
Client Relations department
Sanlam's reply05 Jul 2019, 09:58
Official
Dear Shelley-Ann
We acknowledge your comments and would like to assure you that the matter is receiving the urgent attention it needs.
Kind regards
Client Relations department
We acknowledge your comments and would like to assure you that the matter is receiving the urgent attention it needs.
Kind regards
Client Relations department
sS
shelleyannfourie S's updateReviewer Update
05 Jul 2019, 11:16I received a call from a consultant named Prudence who works in your Complaints department.
I was assured that a manager will call me back in 10-20 minutes and it's over an hour right now.
I just contacted your call centre twice to request to speak to Prudence again and then the call gets disconnected,
I was assured that a manager will call me back in 10-20 minutes and it's over an hour right now.
I just contacted your call centre twice to request to speak to Prudence again and then the call gets disconnected,
sS
shelleyannfourie S's update05 Jul 2019, 11:16
Reviewer Update
I received a call from a consultant named Prudence who works in your Complaints department.
I was assured that a manager will call me back in 10-20 minutes and it's over an hour right now.
I just contacted your call centre twice to request to speak to Prudence again and then the call gets disconnected,
I was assured that a manager will call me back in 10-20 minutes and it's over an hour right now.
I just contacted your call centre twice to request to speak to Prudence again and then the call gets disconnected,
sS
shelleyannfourie S's updateReviewer Update
05 Jul 2019, 11:16Guys, I'm losing my patience and need an urgent update on my complaint!!!!
sS
shelleyannfourie S's update05 Jul 2019, 11:16
Reviewer Update
Guys, I'm losing my patience and need an urgent update on my complaint!!!!
sS
shelleyannfourie S's updateReviewer Update
05 Jul 2019, 13:16This is really not on and can definitely not continue like this.
MOST PATHETIC SERVICE EVER! I AM STILL WAITING AND I NEED YOU GUYS TO GET BACK TO ME URGENTLY!!!!!
MOST PATHETIC SERVICE EVER! I AM STILL WAITING AND I NEED YOU GUYS TO GET BACK TO ME URGENTLY!!!!!
sS
shelleyannfourie S's update05 Jul 2019, 13:16
Reviewer Update
This is really not on and can definitely not continue like this.
MOST PATHETIC SERVICE EVER! I AM STILL WAITING AND I NEED YOU GUYS TO GET BACK TO ME URGENTLY!!!!!
MOST PATHETIC SERVICE EVER! I AM STILL WAITING AND I NEED YOU GUYS TO GET BACK TO ME URGENTLY!!!!!
Sanlam's replyOfficial
08 Jul 2019, 08:50Dear Shelley-Ann
We have been informed that Reality has made contact with you to resolve the matter.
Please accept our sincere apology for any inconvenience caused.
We trust the matter has been resolved successfully.
Kind regards
Client Relations
We have been informed that Reality has made contact with you to resolve the matter.
Please accept our sincere apology for any inconvenience caused.
We trust the matter has been resolved successfully.
Kind regards
Client Relations
Sanlam's reply08 Jul 2019, 08:50
Official
Dear Shelley-Ann
We have been informed that Reality has made contact with you to resolve the matter.
Please accept our sincere apology for any inconvenience caused.
We trust the matter has been resolved successfully.
Kind regards
Client Relations
We have been informed that Reality has made contact with you to resolve the matter.
Please accept our sincere apology for any inconvenience caused.
We trust the matter has been resolved successfully.
Kind regards
Client Relations