NM
Ntobe M
1 reviews | Active since May 2020
25 Aug 2021, 18:06
Angry client
I would like to lodge a complain about sanlam. Last year beginning of the year I took 2 policies with sanlam, they were deducting the money from the payslip. After 3 month I decided to cancel it. I wrote email of cancellation and copied HR as well. But to my suprise that even today the money is still deducted on my bank every 15th of the month. I again email Nezifwa a lady from portshepstone that I took a policy with. Even today the money it has not been canceled!
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Replies (2)
Sanlam's replyOfficial
25 Aug 2021, 18:08Dear Ntobe
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply25 Aug 2021, 18:08
Official
Dear Ntobe
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
01 Sept 2021, 15:47Good day, Ntobe
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply01 Sept 2021, 15:47
Official
Good day, Ntobe
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations