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Mamathabang M
1 reviews | Active since Dec 2021
13 Feb 2023, 18:50
Angry 😡 client.
Assupol they don't care about clients they only about deducting money in my account worse part they don't wanna pay me my funeral cover and what frustrating is that am still paying for the person who is no more Assupol life I won't recommend anyone to join this policy your **********.
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
14 Feb 2023, 06:32Good day Mamathabang, thank you for your review. My sincerest condolences on the passing of your loved one and apology for any frustration caused by this matter. We have received the claim documents and our claims team is bus validating the claim. Out claims management team has been informed of your concerns and is assisting to have this matter resolved as quickly as possible. Our further updates to you on this claims will be sent to you direct e-mail address. Kind regards, Assupol Complaints Managers
Sanlam's reply14 Feb 2023, 06:32
Official
Good day Mamathabang, thank you for your review. My sincerest condolences on the passing of your loved one and apology for any frustration caused by this matter. We have received the claim documents and our claims team is bus validating the claim. Out claims management team has been informed of your concerns and is assisting to have this matter resolved as quickly as possible. Our further updates to you on this claims will be sent to you direct e-mail address. Kind regards, Assupol Complaints Managers
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Mamathabang M's updateReviewer Update
15 Feb 2023, 04:31What Assupol did to us is so sad and even today no communication I think it time I contact family lawyer so that we can start with law suit cos Assupol only care about making money its now more than 48hrs. I WILL NEVER RECOMMEND ASSUPOL TO ANYONE ITS A **** AND ONLY CARE ABOUT MAKING MONEY NOW AM IN DEBTS BECAUSE OF THEM.
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Mamathabang M's update15 Feb 2023, 04:31
Reviewer Update
What Assupol did to us is so sad and even today no communication I think it time I contact family lawyer so that we can start with law suit cos Assupol only care about making money its now more than 48hrs. I WILL NEVER RECOMMEND ASSUPOL TO ANYONE ITS A **** AND ONLY CARE ABOUT MAKING MONEY NOW AM IN DEBTS BECAUSE OF THEM.
Sanlam's replyOfficial
15 Feb 2023, 06:11Good morning Mamathabang, we take note of your response above and have escalated it to our claims management team. They are attending to your claim and are aware of the urgency, we will keep you informed of the progress by direct e-mail. Regards,
Sanlam's reply15 Feb 2023, 06:11
Official
Good morning Mamathabang, we take note of your response above and have escalated it to our claims management team. They are attending to your claim and are aware of the urgency, we will keep you informed of the progress by direct e-mail. Regards,
Sanlam's replyOfficial
16 Feb 2023, 06:14 Good morning Mamathabang, we confirm that the claim was paid yesterday. Please let us know at *** if you need any further assistance. Regards,
Sanlam's reply16 Feb 2023, 06:14
Official
Good morning Mamathabang, we confirm that the claim was paid yesterday. Please let us know at *** if you need any further assistance. Regards,