RM
Refilwe M
1 reviews | Active since Aug 2020
04 Apr 2024, 13:03
Angry client
I'm not happy with assupol when coming to claim cashback. I have cashback money that I tried to claim online then I failed because I can't put my banking details. I send them email last week, they said I should send my documents then I did since from that day they are not saying anything and is two weeks now they are not coming back to me.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
04 Apr 2024, 13:23Dear Refilwe, we are looking into this and will provide feedback as soon as possible to your direct e-mail. Apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply04 Apr 2024, 13:23
Official
Dear Refilwe, we are looking into this and will provide feedback as soon as possible to your direct e-mail. Apology for any frustration caused. Regards, Assupol Complaints Manager
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Refilwe M's updateReviewer Update
05 Apr 2024, 13:47Thank you so much Assupol for hearing my cry. I got my money and I am over excited and your apology is accepted. Continue by taking your client serious.
RM
Refilwe M's update05 Apr 2024, 13:47
Reviewer Update
Thank you so much Assupol for hearing my cry. I got my money and I am over excited and your apology is accepted. Continue by taking your client serious.
Sanlam's replyOfficial
05 Apr 2024, 13:48Thank you, glad we could help.
Sanlam's reply05 Apr 2024, 13:48
Official
Thank you, glad we could help.