LM
Lunga M
1 reviews | Active since Jan 2018
20 Jul 2020, 08:25
Angry and Frustrated
My name is Mrs Zoleka Sylvia Mnwana Dunywa cell nr ***. I submit my funeral cover claim on 22 June 2020 for my late husband , still i did not get my claim, i went to bellville branch last week to find out why they didn't approve it yet, I spoke to Ms Adams they promise me that the payment will paid on my bank account within 48 hours still nothing . They dont even call me now i have no choice but to take this matter to lawyers , the said part i must borrow money to bury my husband but they still deduct premiums every month on my account .THESE PEOPLE ARE ****** .I will fight for money
Helpful (0)
Replies (22)0
Replies (22)
Sanlam's replyOfficial
20 Jul 2020, 08:52Dear Lunga
We acknowledge receipt of your complaint. Your matter has been forwarded to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been forwarded to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 08:52
Official
Dear Lunga
We acknowledge receipt of your complaint. Your matter has been forwarded to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been forwarded to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
20 Jul 2020, 08:53ok i hope for the best
LM
Lunga M's update20 Jul 2020, 08:53
Reviewer Update
ok i hope for the best
Sanlam's replyOfficial
20 Jul 2020, 09:08Dear Lunga
Kindly confirm if the policy is in your name or your husband's? Kindly provide us with the policy number as well in the private field.
We look forward to hearing from you.
Regards,
Sanlam Client Relations
Kindly confirm if the policy is in your name or your husband's? Kindly provide us with the policy number as well in the private field.
We look forward to hearing from you.
Regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 09:08
Official
Dear Lunga
Kindly confirm if the policy is in your name or your husband's? Kindly provide us with the policy number as well in the private field.
We look forward to hearing from you.
Regards,
Sanlam Client Relations
Kindly confirm if the policy is in your name or your husband's? Kindly provide us with the policy number as well in the private field.
We look forward to hearing from you.
Regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
20 Jul 2020, 09:18Policy is under my name Mrs Zoleka Sylvia Mnwana Dunywa ,my id number is
*** ,policy number RBDW*** CHANNEL LIFE.MY CELLPHONE NUMBER IS ***
*** ,policy number RBDW*** CHANNEL LIFE.MY CELLPHONE NUMBER IS ***
LM
Lunga M's update20 Jul 2020, 09:18
Reviewer Update
Policy is under my name Mrs Zoleka Sylvia Mnwana Dunywa ,my id number is
*** ,policy number RBDW*** CHANNEL LIFE.MY CELLPHONE NUMBER IS ***
*** ,policy number RBDW*** CHANNEL LIFE.MY CELLPHONE NUMBER IS ***
Sanlam's replyOfficial
20 Jul 2020, 10:21Hi Lunga
Thank you for the information above. We have escalated your matter for further investigation.
Regards,
Sanlam Client Relations
Thank you for the information above. We have escalated your matter for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 10:21
Official
Hi Lunga
Thank you for the information above. We have escalated your matter for further investigation.
Regards,
Sanlam Client Relations
Thank you for the information above. We have escalated your matter for further investigation.
Regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
20 Jul 2020, 10:24ok
LM
Lunga M's update20 Jul 2020, 10:24
Reviewer Update
ok
LM
Lunga M's updateReviewer Update
20 Jul 2020, 10:27how long will it take this investigation ? because i am already waited too long and i was being fooled by your consultants with empty promises
LM
Lunga M's update20 Jul 2020, 10:27
Reviewer Update
how long will it take this investigation ? because i am already waited too long and i was being fooled by your consultants with empty promises
Sanlam's replyOfficial
20 Jul 2020, 10:41Hi Lunga
We usually request that they make urgent contact with you. And they will keep you updated on the progress thereof.
Regards,
Sanlam Client Relations
We usually request that they make urgent contact with you. And they will keep you updated on the progress thereof.
Regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 10:41
Official
Hi Lunga
We usually request that they make urgent contact with you. And they will keep you updated on the progress thereof.
Regards,
Sanlam Client Relations
We usually request that they make urgent contact with you. And they will keep you updated on the progress thereof.
Regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
20 Jul 2020, 10:43Ok thanks
LM
Lunga M's update20 Jul 2020, 10:43
Reviewer Update
Ok thanks
Sanlam's replyOfficial
20 Jul 2020, 13:42Dear Lunga
Kindly confirm your correct telephone number. One of our consultants has called you on the number you provided and the person who answered said they do not know you.
Kind regards,
Sanlam Client Relations
Kindly confirm your correct telephone number. One of our consultants has called you on the number you provided and the person who answered said they do not know you.
Kind regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 13:42
Official
Dear Lunga
Kindly confirm your correct telephone number. One of our consultants has called you on the number you provided and the person who answered said they do not know you.
Kind regards,
Sanlam Client Relations
Kindly confirm your correct telephone number. One of our consultants has called you on the number you provided and the person who answered said they do not know you.
Kind regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
20 Jul 2020, 14:03*** Zoleka Mnwana Dunywa
LM
Lunga M's update20 Jul 2020, 14:03
Reviewer Update
*** Zoleka Mnwana Dunywa
LM
Lunga M's updateReviewer Update
20 Jul 2020, 14:07 ***
LM
Lunga M's update20 Jul 2020, 14:07
Reviewer Update
***
Sanlam's replyOfficial
20 Jul 2020, 14:31Dear Lunga
Kindly resubmit your information in the private field. Sensitive information provided publicly will be blocked for your security.
Regards,
Sanlam Client Relations
Kindly resubmit your information in the private field. Sensitive information provided publicly will be blocked for your security.
Regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 14:31
Official
Dear Lunga
Kindly resubmit your information in the private field. Sensitive information provided publicly will be blocked for your security.
Regards,
Sanlam Client Relations
Kindly resubmit your information in the private field. Sensitive information provided publicly will be blocked for your security.
Regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
20 Jul 2020, 14:38So I telling me to resubmit all documents required for claims, what about the one i submit already on 22 June 2020 at bellville branch this is incompetence of you guys.Its funny you already deducted premiums last week but you are still playing with me around .
LM
Lunga M's update20 Jul 2020, 14:38
Reviewer Update
So I telling me to resubmit all documents required for claims, what about the one i submit already on 22 June 2020 at bellville branch this is incompetence of you guys.Its funny you already deducted premiums last week but you are still playing with me around .
Sanlam's replyOfficial
20 Jul 2020, 14:58Dear Lunga
I understand your frustration, our consultant is trying to reach you. Please resubmit your correct telephone number in the private field so that we may in touch with you.
Regards,
Sanlam Client Relations
I understand your frustration, our consultant is trying to reach you. Please resubmit your correct telephone number in the private field so that we may in touch with you.
Regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 14:58
Official
Dear Lunga
I understand your frustration, our consultant is trying to reach you. Please resubmit your correct telephone number in the private field so that we may in touch with you.
Regards,
Sanlam Client Relations
I understand your frustration, our consultant is trying to reach you. Please resubmit your correct telephone number in the private field so that we may in touch with you.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
20 Jul 2020, 14:59Dear Lunga
We did not request you to resubmit documentation. We are requesting you to resubmit your telephone number in the private field.
Regards,
Sanlam Client Relations
We did not request you to resubmit documentation. We are requesting you to resubmit your telephone number in the private field.
Regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 14:59
Official
Dear Lunga
We did not request you to resubmit documentation. We are requesting you to resubmit your telephone number in the private field.
Regards,
Sanlam Client Relations
We did not request you to resubmit documentation. We are requesting you to resubmit your telephone number in the private field.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
20 Jul 2020, 15:10Thank you, Lunga
I will request the consultant to call you.
Regards,
Sanlam Client Relations
I will request the consultant to call you.
Regards,
Sanlam Client Relations
Sanlam's reply20 Jul 2020, 15:10
Official
Thank you, Lunga
I will request the consultant to call you.
Regards,
Sanlam Client Relations
I will request the consultant to call you.
Regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
20 Jul 2020, 15:12No problem
LM
Lunga M's update20 Jul 2020, 15:12
Reviewer Update
No problem
Sanlam's replyOfficial
21 Jul 2020, 08:48Good morning, Lunga
I received confirmation that one of our consultants has called you and that they are busy investigating the matter. If you have any further enquiries relating to this, you may contact the consultant directly for a more urgent handling of your case.
Regards,
Sanlam Client Relations
I received confirmation that one of our consultants has called you and that they are busy investigating the matter. If you have any further enquiries relating to this, you may contact the consultant directly for a more urgent handling of your case.
Regards,
Sanlam Client Relations
Sanlam's reply21 Jul 2020, 08:48
Official
Good morning, Lunga
I received confirmation that one of our consultants has called you and that they are busy investigating the matter. If you have any further enquiries relating to this, you may contact the consultant directly for a more urgent handling of your case.
Regards,
Sanlam Client Relations
I received confirmation that one of our consultants has called you and that they are busy investigating the matter. If you have any further enquiries relating to this, you may contact the consultant directly for a more urgent handling of your case.
Regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
21 Jul 2020, 08:52Yes i did spoke to Linda yesterday i am still waiting for her to get back to me today as per commitment
LM
Lunga M's update21 Jul 2020, 08:52
Reviewer Update
Yes i did spoke to Linda yesterday i am still waiting for her to get back to me today as per commitment
Sanlam's replyOfficial
21 Jul 2020, 09:10Dear Lunga
Yes, we are aware that she is investigating. Linda will provide you with further feedback.
Regards,
Sanlam Client Relations
Yes, we are aware that she is investigating. Linda will provide you with further feedback.
Regards,
Sanlam Client Relations
Sanlam's reply21 Jul 2020, 09:10
Official
Dear Lunga
Yes, we are aware that she is investigating. Linda will provide you with further feedback.
Regards,
Sanlam Client Relations
Yes, we are aware that she is investigating. Linda will provide you with further feedback.
Regards,
Sanlam Client Relations
LM
Lunga M's updateReviewer Update
21 Jul 2020, 09:12Thanks no problem i will wait for her...
LM
Lunga M's update21 Jul 2020, 09:12
Reviewer Update
Thanks no problem i will wait for her...