*********** and USELESS

The level of incompetence with my latest transaction with Sanlam is beyond. I sent a request on the 16th of March to withdraw funds from my policy and was sent a confirmation email that the request would be complete by the 24th of March and guess what I didn't get the funds, my own money that is. Now when I send a complaint I am told about a form that I need to complete on the 27th of March, 11 days after I sent my request, then they tell me my funds can only be sent on the 6th of April, 20 days after my actual request was sent to them. I have an emergency right now that requires those funds but due to their INCOMPETENCE I must now suffer, worst part is that they don't even have the decency to contact me to explain the delay etc. I am actually cancelling all affairs with SANLAM and I want my money. I would have never made the request if I didn't need the money, I am in desperate need of the funds.