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Elize T

1 reviews | Active since Mar 2017

11 Apr 2017, 09:17

AND THE HARASSMENT CONTINUE!!

<p>Sanlam your services stink!! In my previous complaint I explained how these very unprofessional people harass me so much at work (after I made an arrangement with them AND kept to it) that I received a final written warning because of the amount of personal calls that came thru!!! This is how much they phoned me!!!! I placed a complained on hellopeter and received yet again a call from a lady to sort hellopeter complain out. According to her the reason was because there was no definite amount set out by me. Although I paid a full instalment R2531 and another&nbsp;R2500&nbsp;towards arears!!! How sad and terribly unprofessional because she wants to make an arranged that I pay a full instalment&nbsp;R2531&nbsp;and only pay R500 (1/5 of what I was paying - towards my arrears. When I received my salary end of March I paid a total of R3100 as per her instructions. Because of all the previous calls I blocked all their numbers on my cell and intend to keep it that way!! Now they phone me again at my work!! And this after I am busy losing my work because of them. How terrible childish and unprofessional!! I have never came upon such bad services and again I wonder how I will pay their precious account if I lose my work.&nbsp;</p>

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Replies (2)
Sanlam
Sanlam's reply11 Apr 2017, 09:50
Official

We acknowledge your posting , and have escalated it to the relevant department

Regards

Client Relations

Best regards,

Sanlam
Sanlam's reply18 Apr 2017, 11:20
Official

Good day

We have been informed that a consultant from Direct Axis is in contact with you via email regarding the numerous calls made to you . She explained to you why their collections department keeps on calling you. We are aware of the fact that and an amicable solution was not reached as yet.

Regards

Client Relations

Best regards,