***** and ****m

I discovered discrepancies in my policies with Sanlam when I noticed a continuous increase in premiums deducted from my pay stub. Upon investigation, it was revealed that a Sanlam broker had unauthorizedly opened six additional funeral covers monthly, leading to a substantial total deduction of R3330.00, with a recent increase of R633.00. Despite efforts to address this issue, the situation persists, and the company's agents have been unhelpful and discourteous, repeatedly requesting the same documents and providing inadequate assistance. Despite engaging with seven agents, the resolution remains pending as I await contact from a forensic investigator. The concerning aspect is the apparent trend of similar experiences among my colleagues, indicating a pattern of de*****ing clients at Sanlam