Am very hurt and disappointed with Assupol

Am very disappointed with assupol I have been a very loyal customer of the company but I have noticed that the here to ***** from us and the are ********* because they operate like fly by night companies I have put in a death claim for my mother on the 24 of December 2020 they said they will get back to me within 48hours till today they have not sent me anything when I called them back on the 31december to know what was happening they told me that my claim was declined but they didn't give any reason why or send me any communication stating why the are not paying they consulted said they won't pay because of the location were my mother passed at because Mozambique of which to me it sounded xenophobic because I have given them everything they needed for them to pay and my mother had a south African I'd and I had both the Mozambique and south African death certificate what ****ed me off about these ********* is that they won't even communicate with you even thou you are their client I have a funeral cover ,life cover ,retirement plan and investment so if it happens I pass away in America they are not going to pay my family because I passed away overseas these are ********* I want all my premiums back am going to fight them with everything I have because they get paid even before I get paid Assupol weee I want my money and taking my business else were because it is clear that if you can't pay R10000 will you be able to pay a million for my life cover shame they have disappointed me I believe in this company