TW
Toneal W
1 reviews | Active since Sept 2015
05 Mar 2025, 11:13
Always problems!
Every year with the 2 pot system there's issues as if they don't test the systems before they put it out there. I tried the whatsapp number, the website as well as email life@sanlam and still no resolution. Every time it's a hassle to apply for the money. The whatsapp line says your request cannot be completed at this time. The website takes you to the landing page after clicking on withdraw and just hangs there. Then the email address says they referred my query to that SC email address who always don't respond. This is ridiculous.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
05 Mar 2025, 11:15Good day Toneal
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply05 Mar 2025, 11:15
Official
Good day Toneal
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
05 Mar 2025, 14:59This is to confirm that feedback was provided to you via email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply05 Mar 2025, 14:59
Official
This is to confirm that feedback was provided to you via email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
TW
Toneal W's updateReviewer Update
10 Mar 2025, 10:18Good day, which email address did you use because I did not receive anything?
TW
Toneal W's update10 Mar 2025, 10:18
Reviewer Update
Good day, which email address did you use because I did not receive anything?
Sanlam's replyOfficial
10 Mar 2025, 10:52Hello Toneal
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply10 Mar 2025, 10:52
Official
Hello Toneal
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
TW
Toneal W's updateReviewer Update
17 Mar 2025, 13:56Hi
Can someone please call me and tell me what time the will call as someone tried calling me at 12 and I told them after 3pm I am available and they haven't tried again????
Can someone please call me and tell me what time the will call as someone tried calling me at 12 and I told them after 3pm I am available and they haven't tried again????
TW
Toneal W's update17 Mar 2025, 13:56
Reviewer Update
Hi
Can someone please call me and tell me what time the will call as someone tried calling me at 12 and I told them after 3pm I am available and they haven't tried again????
Can someone please call me and tell me what time the will call as someone tried calling me at 12 and I told them after 3pm I am available and they haven't tried again????
TW
Toneal W's updateReviewer Update
17 Mar 2025, 13:56Like that was probably like last week Monday and now I'm assuming the query is closed but my issue isn't resolved???
TW
Toneal W's update17 Mar 2025, 13:56
Reviewer Update
Like that was probably like last week Monday and now I'm assuming the query is closed but my issue isn't resolved???
Sanlam's replyOfficial
17 Mar 2025, 14:09Hello Toneal
Thank you for reaching out to us again.
For this week, what time of the day is most convenient for you to receive a call from Sanlam Corporate?
Regards
Sanlam Client Care
Thank you for reaching out to us again.
For this week, what time of the day is most convenient for you to receive a call from Sanlam Corporate?
Regards
Sanlam Client Care
Sanlam's reply17 Mar 2025, 14:09
Official
Hello Toneal
Thank you for reaching out to us again.
For this week, what time of the day is most convenient for you to receive a call from Sanlam Corporate?
Regards
Sanlam Client Care
Thank you for reaching out to us again.
For this week, what time of the day is most convenient for you to receive a call from Sanlam Corporate?
Regards
Sanlam Client Care
TW
Toneal W's updateReviewer Update
17 Mar 2025, 15:43Good day
Please contact me at 3pm I will be available thank you.
Please contact me at 3pm I will be available thank you.
TW
Toneal W's update17 Mar 2025, 15:43
Reviewer Update
Good day
Please contact me at 3pm I will be available thank you.
Please contact me at 3pm I will be available thank you.
Sanlam's replyOfficial
17 Mar 2025, 15:48Hello Toneal
We have relayed your message to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply17 Mar 2025, 15:48
Official
Hello Toneal
We have relayed your message to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Mar 2025, 07:27Good morning Toneal
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply18 Mar 2025, 07:27
Official
Good morning Toneal
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care