Almost a year to finalise a simple Life claim

This case has now taken months to finalize. After calling in bi-weekly with little to no assistance, there was some issues with interest tax on my foreign beneficiaries. Finally payment was made, more than a year after the passing of the client. Now for the last 3 weeks I am waiting for the final statement of accounts (interest, proof of payment, taxes, etc), and all that I receive is that it has been escalated. I release the fund due to exchange control that needs this to make payment to a foreign bank account. I have been in this industry for more than 10 years, and have never seen this manner of lack of efficiency from a claims department. Sanette has been trying to assist during the course of this, but this has even been a complete struggle. I am appalled to be calling you a partner in the industry, and will make sure I nor any of my clients will use the services of Sanlam Life again.