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Annie T

1 reviews | Active since Jul 2019

08 Oct 2024, 13:38

All service platforms are non responsive! All!!!

You’ll be on hold for 1hr, WhatsApp will advise there’s not enough agents, the client care email goes unanswered for over a month - they are unreachable and non responsive I have an unclaimed benefit from an old employer that I never claimed for I’m employed elsewhere and was advised that I can withdraw the old funds once I submit forms. I’ve submitted there forms but have not received any update for over a month. I’ve exhausted all communication platforms and their service lines are not reachable How does one reach Sanlam

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Replies (7)
Sanlam
Sanlam's reply08 Oct 2024, 13:52
Official
Good day Annie  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply10 Oct 2024, 10:33
Official
Good day Annie   This is to confirm that your complaint was acknowledged via email. Please respond to the email for further assistance. 
 Regards
 Sanlam Client Care  
AT
Annie T's update15 Oct 2024, 14:49
Reviewer Update
I received a call last week Wednesday confirming that I would have assistance by close of business Friday
It’s now a new week into Tuesday
This is completely inaccurate as the call is to misleading to assume that I am being attended to when I’m not
Please may I be assisted. I’ve responded to the emails but it’s quiet all over again.
Please advise if a logged complaint is the only way a client gets assisted? I truly do not understand how things are operating at Sanlam
Sanlam
Sanlam's reply15 Oct 2024, 15:22
Official
Good afternoon Annie

Did you perhaps receive a call from Sanlam Corporate since posting your latest reply?

Regards
Sanlam Client Cate
AT
Annie T's update17 Oct 2024, 12:32
Reviewer Update
Yes I did and she told me that the member assisting me is off sick. She told me I’d get an update BEFORE YESTERDAY. She called on the 15th. I have not received any information pertaining to the matter ever. I have no clue what is going on since I submitted the unclaimed benefit over a month ago. A whole month? This is not a two pot claim, what’s the issue? I’d assume you deal with these claims on average
Please do not contact me promising me nothing, the next call must be action and an actual update.
Sanlam
Sanlam's reply17 Oct 2024, 14:03
Official
Good afternoon Annie

We are sorry to hear that this matter has not yet been resolved.

We were informed that the role-players involved with your claim is busy sorting it out, but we will follow up with them again.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 Oct 2024, 10:57
Official
Good morning Annie

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care