RM
Reuben M

1 reviews | Active since Dec 2016

11 Jun 2017, 12:54

Agreement cannot be honoured

<p>I would like to cancel all three policies because you failed to pay claim and I have been your client since 2012,</p> <p>I am very bitter because when my father in law passed away last year there was issues regarding the claim and You kept on deducting full premiums </p> <p> </p> <p>Please bring back what ever I paid for if you cannot pay a claim you promised. I always thought Assupol is a insurance company that you can rely on buy hey maybe is the staff that are just not well trained, and they don't know the procedures very well.</p> <p> </p>

0
Replies (1)
Sanlam
Sanlam's reply11 Jun 2017, 13:36
Official

Dear Mr Mogoba,

We take note of your concerns and will address it as soon as possible.

Our further communication will follow by direct e-mail.

Please accept our apologies for any inconvenience caused.

Proudly Serving.

Assupol Complaints Team

Best regards,