Agent provided wrong reference number

Item: Sanlam
Rating: 1
Author: Maurice M

Hi, I have an investment product and one of your agent gave the wrong reference number and as a result I have paid 1000 Rand which cannot be account for. Till now, I have not received a response. Please contact me urgently.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

16 Feb 2024, 12:36

Good day Maurice

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply16 Feb 2024, 12:36

Official

Good day Maurice

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

16 Feb 2024, 14:54

This is to confirm that you have been contacted and assisted.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply16 Feb 2024, 14:54

Official

This is to confirm that you have been contacted and assisted.

Regards
Sanlam Client Care

Best regards,

Agent provided wrong reference number

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