after years of faithfull premiums -- bad service

Since October / November, I have being trying to have my pension annuiyt paid out.<br> 1st problem. SARS did not have my id number. Sorted end Dec. When I advised Sanlam. My next attending date will be in Feb. I wrote an email quer ing why . The answer by auto mail is that the email will be attended to 9 Feb.<br> Huh? Every query or task is put forward 1 month or so. <br> Pathetic<br> Thank you for your email dated 29/01/2015with subject \Policy ***X5".<br> <br> We have assigned service request number*** to this request. Please quote this number whenever contacting us about this matter. The Client Care Centre's contact details appear below.<br> <br> The estimated completion date of this request is 09/02/2015.<br> """