After paying for 13 Years or more

Sanlam sky cancelled my monthly funeral policy premium deduction after +- 13 years which was done via my salary payroll without my knowledge and all of a sudden , they say my policy is in arrears and I emailed them on Friday but till today no one has come back to me!!!! In all these years never even claimed from it ,I just want my premiums back and I will look somewhere else. 😤