After over a month, no contact no payment from Sanlam

Good day I have logged a death claim over a month ago. No one has called, emailed or smsed me with an update. My late mother was organised so we dont experience any problems when she is gone and to experience this with Sanlam is disappointing. Why we are still not paid?

For me to know whats happening i have to email or call, now i'm resorting to Hellopeter. .... Good day Vuyani

I refer to your e-mail of 9 October 2017 and note that the case is now back from our Instalments and Tax department. Please us about a week to provide progress report as soon as the final assessment is completed.

Thank you

Nkosohlanga Metula (Lawrence) Telephone Specialist : Death ClaimsSupport SL:Individual Life - Ops Clm Deathclaims Supp Team