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mandla M

1 reviews | Active since Dec 2019

02 Sept 2022, 10:28

AFFECTED FINANCIALY BY THE REFUND PROCCESS OF SANLAM

10 July 2022 a white guy came His nick name is "Ben 10" he came in our office to present the products that sanlam is offering.i told him that i am interested in the investement, he was given 15 minutes to present, his time was over we signed documents i was hoping that those documents were of the investement I ony nitice when i receive an email on 15 July 2022 with the policy documents, the policy documents was for a funeral cover.

I called the office i was told that i must send a SAPS affidavid and a letter and i should wait for weeks for them to do the investigation. The money they deducted affected me and my family financialy, Iam suprised that i should wait for weeks just to be refunded R 332.00.

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Replies (2)
Sanlam
Sanlam's reply02 Sept 2022, 11:11
Official
Good day Mandla

Thank you for getting in touch with us and we are sorry to hear of your disappointment with our service.

Your complaint has been escalated to the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply05 Sept 2022, 14:47
Official
Good day Mandla

We have received confirmation that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care