Administration's

I've been a client for almost 6years now. Recently not have with my profile. Have been unable to pay for 2 months due to maternity leave. Now in trying to update my payment but it's hard because I get different amounts every month as if I'm not paying anything I have tried to reach the company a couple of times but no luck even tried the emails I'm getting frustrated because should something happen to me my family will be told stories. I have all prove of payment