Added on a funeral cover without consent

I was added by a family member to a funeral cover I've never given her consent to add me on to any policy as we not on speaking terms its been year, she took out the policy 2020 policy number ***4X1 I've been calling Sanlam to have me removed from this policy since last week all they advised is that a case has been opened , I told the agent that this client changed her number to ***. I WANT MY NAME TO BE REMOVED FROM THAT POLICY