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PN
Pilot N

1 reviews | Active since Nov 2012

01 Nov 2024, 11:41

Account Debited without Mandate.

Sanlam debited my account for a loan that's as paid up. When I requested a refund they then said I should give them proof of payment. I did not make the payment so why would I have proof of payment. It's like they denying they debited my account when in actual fact they did without any mandate from me to do so.

0
Replies (15)
Sanlam
Sanlam's reply01 Nov 2024, 11:50
Official
Good day Pilot
 
Thank you for contacting us about this.
 
We apologise for your service experience and have requested the Sanlam Personal loans to look into the matter and contact you. 
 
Regards
Sanlam Client Care
PN
Pilot N's update01 Nov 2024, 15:32
Reviewer Update
The person that called me, called again to tell me about exactly what I am complaining about. Sanlam gave me a paid up letter, but for some reason want a PoP from me to refund the debit order despite the fact that they gave me a Paid Up letter.

Why must I do the admin on their behalf..

Bull****.

Also when am I getting the Money from Tax-Free Savings account? Another hassle I have to deal with.
Sanlam
Sanlam's reply01 Nov 2024, 15:41
Official
Hello Pilot

Thank you for coming back to us.

We will be sending you a Private reply.

Regards
Sanlam Client Care
PN
Pilot N's update01 Nov 2024, 15:46
Reviewer Update
You did not say anything in Private. Just theatrics for the gallery.
PN
Pilot N's update01 Nov 2024, 15:47
Reviewer Update
Proof of payment for what? You debited my account. I did not pay you.
PN
Pilot N's update01 Nov 2024, 15:58
Reviewer Update
Dear Sanlam,

You send me a paid up letter.

Debited my account

And now it's my responsibility to give you proof of payment?

Please acknowledge the administrative error and return the money into my account. I did not ask for you to debit my account.
Sanlam
Sanlam's reply01 Nov 2024, 15:58
Official
Hello again, Pilot

The proof of deduction will serve as confirmation that Sanlam Personal Loan has been deducted from your bank account.

Regards
Sanlam Client care
PN
Pilot N's update01 Nov 2024, 16:02
Reviewer Update
I send the proof of deduction at 11:43 today.

But from there on I got communication that I must send proof of payment. You debited my account.

The person that called me said the same thing and despite my explanations we are still here.
PN
Pilot N's update01 Nov 2024, 16:02
Reviewer Update
You people are playing stupid games with me.
Sanlam
Sanlam's reply01 Nov 2024, 16:17
Official
Hello Pilot

We apologise for your service experience and have relayed the messages to Sanlam Personal Loan department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
PN
Pilot N's update01 Nov 2024, 16:25
Reviewer Update
What do you mean? Now that I have proof you are lying about me not sending the proof of deduction you are now running away.
PN
Pilot N's update01 Nov 2024, 17:58
Reviewer Update
Why did you not confirm this with them before coming here to claim I did not send something that you did not even verify whether I send or not. This is a clear indication that you had no interest in resolving my issue and I kept repeating this over the phone but that consultant was hellbent I should send PoP.
Sanlam
Sanlam's reply01 Nov 2024, 18:28
Official
Hello again

Thank you for reaching out to us again. 

We have relayed the information to the relevant department.

Regards
Sanlam Client Centre
PN
Pilot N's update04 Nov 2024, 11:10
Reviewer Update
I am following up.once again.
Sanlam
Sanlam's reply04 Nov 2024, 13:19
Official
Good day Pilot

This is to confirm that you were contacted on Friday. Sanlam Personal Loans is investigating your complaint and will provide you directly with feedback.  

Regards
Sanlam Client Centre