Account Closure Confirmation Not Received

Item: Sanlam
Rating: 1
Author: Janine Y

I have requested a letter of confirmation for the settlement and closure of my loan account with Sanlam 3 times (the first being 5 June 2019). I receive confirmations that my emails have been received but to date, Sanlam have yet to provide me with the letter as requested. How much longer will this simple request take? Who else is there to contact if not their support team?

Helpful (0)

Replies (2)

Sanlam's replyOfficial

24 Jun 2019, 11:50

Dear Janine

We acknowledge receipt of your complaint . This is unfortunate to hear we will arrange that a consultant from Direct Axis make contact with you.

Regards,
Client Relations

Sanlam's reply24 Jun 2019, 11:50

Official

Dear Janine

We acknowledge receipt of your complaint . This is unfortunate to hear we will arrange that a consultant from Direct Axis make contact with you.

Regards,
Client Relations

Sanlam's replyOfficial

25 Jun 2019, 10:09

Dear Janine

We have been informed that Direct Axis made contact with you and sent you the paid up letter.

Thank you for bringing this to our attention.

Regards ,
Client Relations

Sanlam's reply25 Jun 2019, 10:09

Official

Dear Janine

We have been informed that Direct Axis made contact with you and sent you the paid up letter.

Thank you for bringing this to our attention.

Regards ,
Client Relations