JF
JOHAN F
1 reviews | Active since Mar 2009
30 Jun 2025, 11:41
Account closed, still monthly service fee charged and sms received to PAY
The credit card was closed, and the outstanding amount was paid, confirmed with the consultant at your customer service centre. This was in May.
Now i am harassed to pay the Monthly Service Fee after the account has been closed. On 5 June, i sent this to ***, received a call no AR***, and today i again get an sms as a reminder to pay?? I did indicate that if this is not resolved, i will complain on HelloPeter, it seems it does not matter to Sanlam. Explain this, please. How?
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
30 Jun 2025, 11:46Good day Johan
Thank you for contacting us about this.
We have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply30 Jun 2025, 11:46
Official
Good day Johan
Thank you for contacting us about this.
We have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
JF
JOHAN F's updateReviewer Update
01 Jul 2025, 09:13Good day, Bronwyn
No one phoned me on this date about this issue. ***. Please provide proof of these calls.
This account was already closed last month (26 May 2025 at 10:22 ) when one of your consultants indicated what is the outstanding and final amount, which I have paid.
The amount was R 206.38 – date was 26 May, where I received an sms for the payment.
The consultant provided me with the bank details for this final payment:
African Bank Business
584000
Cheque
Bank no ***
***. This I what was sent to me on 26 May 2025
If you read my complaint properly, you will see the information.
I am sure you have records of the call that was recorded when I phoned and said to close the account.
On 26 May 2025 at 10:22 I spoke to Sanlam to close the account.
The call was for 8 minutes and 1 second, and I was instructed on what to pay as the final amount.
I want these charges reversed as this account is closed.
I will take this further, as this is not my problem if your consultant or whoever does not close the account.
JF
JOHAN F's update01 Jul 2025, 09:13
Reviewer Update
Good day, Bronwyn
No one phoned me on this date about this issue. ***. Please provide proof of these calls.
This account was already closed last month (26 May 2025 at 10:22 ) when one of your consultants indicated what is the outstanding and final amount, which I have paid.
The amount was R 206.38 – date was 26 May, where I received an sms for the payment.
The consultant provided me with the bank details for this final payment:
African Bank Business
584000
Cheque
Bank no ***
***. This I what was sent to me on 26 May 2025
If you read my complaint properly, you will see the information.
I am sure you have records of the call that was recorded when I phoned and said to close the account.
On 26 May 2025 at 10:22 I spoke to Sanlam to close the account.
The call was for 8 minutes and 1 second, and I was instructed on what to pay as the final amount.
I want these charges reversed as this account is closed.
I will take this further, as this is not my problem if your consultant or whoever does not close the account.
Sanlam's replyOfficial
01 Jul 2025, 10:43Hello Johan
We have relayed the message to the relevant department for assistance.
Regards
Sanlam Client Care
We have relayed the message to the relevant department for assistance.
Regards
Sanlam Client Care
Sanlam's reply01 Jul 2025, 10:43
Official
Hello Johan
We have relayed the message to the relevant department for assistance.
Regards
Sanlam Client Care
We have relayed the message to the relevant department for assistance.
Regards
Sanlam Client Care
JF
JOHAN F's updateReviewer Update
02 Jul 2025, 07:13Good day,
Today there was also a deduction made from my Capitec account for the outstanding amount. So this gets worse.
image.png 112.12 KB
Today there was also a deduction made from my Capitec account for the outstanding amount. So this gets worse.
image.png 112.12 KB
JF
JOHAN F's update02 Jul 2025, 07:13
Reviewer Update
Good day,
Today there was also a deduction made from my Capitec account for the outstanding amount. So this gets worse.
image.png 112.12 KB
Today there was also a deduction made from my Capitec account for the outstanding amount. So this gets worse.
image.png 112.12 KB
Sanlam's replyOfficial
04 Jul 2025, 17:09Good day Johan
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply04 Jul 2025, 17:09
Official
Good day Johan
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care