mM
masego M

1 reviews | Active since Sept 2024

28 Nov 2024, 16:17

Accidental death claim

My compaint is that I lost my daughter and grandchildren in jan and February this year and was accidental death.I went to Assupol for claims i was told the accidental death need postmortem results My 2 grandsons died same day 11.01.2024 and the granddaughter spend 3 weeks in ICU.My daughter died on 26.01.2024.I was struggling financially for burials.That was straineous for me to handle.The one in ICU died on 05.02.2024. I was mentally. I was admitted in mental institution after burying my grand daughter and there were bills to settle also. Presently i cannot get postmortem results because the police said they cannot tell when will i get results because there is no guarantee that will get results.

I called the forensic office then they told me that there is no time frame for the results. Presently im struggling financially to pay hospital bills for the deceased. Im get threat from the doctors and laboratories where tests were done that they will hand my bills to lawyers and credit beraus.Ampath lab already handed my name to their lawyers. Even the munipality bills are in arreas.My electrcity was disconnected by the municipality

May I please get assisted with this matter because it's draining me emotionally and financially since January untill now. I will appreciate if i can get the accidental pay out from Assupol so i can settle all bills.I submitted police report with each claim.and one of your rudest agent called me telling me you won't pay without post term and I must go up amd down to get them like some people

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Replies (5)
Sanlam
Sanlam's reply29 Nov 2024, 07:32
Official
Good day Mrs Mahlangu, we have received your review as well as the response to your previous complaint under complaint ref no C***. We will provide further feedback to your direct e-mail, as soon as possible. Regards, Assupol Complaints Manager
mM
masego M's update16 Dec 2024, 19:42
Reviewer Update
Thank you very much assupol you paid of one of the accidental claim you are keeping to your promises, so I'm asking about the R15600 for busi(my daughter) an the other R20800(nephew) Will it also be paid as the other one that was paid on the 13th of December and on my policy claims on my portal it say R15600 paid for funeral and accidental but I only received one amount which is only R15600 as I checked my statement I can send them via email for verification




Sanlam
Sanlam's reply17 Dec 2024, 07:59
Official
Dear Ms. Mahlangu, we acknowledge your response and confirm that we will be in direct contact with you as soon as possible. Regards, Assupol Complaints Team
Sanlam
Sanlam's reply19 Dec 2024, 15:14
Official
Dear Ms. Mahlangu, we acknowledge your recent comments, please note that we will be in direct contact with you as soon as possible. Regards, Assupol Complaints Team
Sanlam
Sanlam's reply24 Dec 2024, 07:33
Official
Dear Masego, Thank you for your latest query, you are welcome to use our email for direct assistance, we will be in contact as soon as possible. Regards. Assupol Complaints Team