Absolutely Shocking Service

Shocking Experience with Sanlam, after numerous calls and emails sent, my claim is still not attended to in the time frame that they provided. its been more than a month where I have been told one thing after another even after I called them back in July (twice) to confirm if everything has been received from my side to ensure that the claim is processed timeously to which I was advised that all was in order, only to be told later that I need to submit and provide more information, Just what kind of incompetence is this , most respectable large institutions have 24-48 hour turnaround times on emails however with them you will wait almost a full week for a response that is not even acceptable. I cant believe I'm saying this but even public/government entities are not this bad. this is a new low for me considering for the first time in my life I'm using Hellopeter in an attempt for a claim to be resolved.