Absolutely ridiculou...

Absolutely ridiculous waiting time to speak to Sanlam client care agents , I called twice and waited 20mins the first time and still no one answered me so I cut the call and the second time 15mins and again no one answered my call yet they play all this stuff about sorry to keep you waiting! Absolutely unacceptable service , we pay premium for their services now when I need to speak to a human to ask about what is going on with my policy I have to chat with a robot or wait while they never even pick up the call but waste your airtime and time , extremely frustrated with Sanlam- I do not recommend them when it comes to client care !